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Privacy Policy

Privacy Policy

This Privacy Policy describes the practices used by Premier Care Ltd. and its subsidiaries (“Premier Care,” “we,” “our,” “us”) to collect, use, and share information. It covers data obtained through our digital properties where this Privacy Policy is linked (the “Site”).

This Policy broadly applies to information collected about you whether you are a consumer, employee, contractor, prospective employee, member of the Network, prospective member of the Network, or an individual for whom you hold legal representation authority (for example, a family member, friend, or client) (“you,” “your,” “yourself”).

Geographical scope. This Policy applies only to residents of the United States and Canada.

Employee and contractor engagement. Where your information is collected, used, or shared in connection with your employment or contracting with Premier Care, your information is also subject to applicable employment policies, handbooks, rules, and agreements. If there is a conflict, those terms control.

Network membership. Where your information is collected, used, or shared in connection with Network membership, the terms of the applicable franchise agreement(s) and written requirements will control in the event of a conflict.

Please review this Privacy Policy in full to understand how we handle personal information.

Notice of Collection of Personal Information

To provide and improve our services, we may collect the following categories of personal information:

  • Identifiers (information that uniquely identifies you)

  • Customer personal information under California Civ. Code § 1798.80(e)

  • Voluntarily provided information on personal characteristics of protected classes

  • Commercial information & financial information

  • Professional or employment-related information

  • Sensitive personal information

  • Website/application interaction or similar network activity

  • Biometric information

  • Sensory data

  • Health & physical characteristics

  • Inferences drawn from the above

We use this information to:

  • Communicate with you

  • Administer our business

  • Anonymize data for internal/external use

  • Enhance security and prevent fraud or illegal activity

  • Perform contractual duties and obligations

  • Verify and onboard home care partners to our platform

  • Comply with legal obligations

  • Facilitate online or platform interactions (excluding the use of web tracking technologies for targeted advertising)

  • Coordinate care and provide customer service

  • Provide educational resources/learning management

  • Identify and test business innovations

  • Perform market research and analytics

  • Advertise/market employment, recruitment, products, and services

Your privacy and data security are important to us. We are committed to legal compliance and transparency in our data practices.

Communication Consent

By engaging with our services or providing information about yourself, you acknowledge and consent to the terms of this Privacy Policy. You agree not to provide information about another individual unless you have that person’s consent or other legal authority to do so.

Your telephone communications with us may be recorded or monitored for quality control. By choosing to communicate with us by phone, you expressly consent to such recording and monitoring for quality assurance.

By sharing your contact information (such as email or telephone number), you agree to receive communications from us and from contracted providers acting on our behalf. You consent to being contacted via telephone call or text message at the provided number using automatic telephone dialing systems, even if that number appears on a Do Not Call registry. Your consent is not a condition of purchase.

Data You Provide

We collect information that you provide when using the Site or our services, including via phone calls, email, SMS, or website forms. This may directly or indirectly identify you. Examples include:

Identifiers

Name, postal address, phone number, and email address.

Personal Characteristics of Protected Classes (voluntarily provided)

Age, gender, and other information you choose to share (e.g., marital status, medical diagnosis, physical or mental disability).

Commercial Information

Records of services obtained or considered, client payor sources, benefits, budgets, government payment sources, and benefits information (e.g., Medicaid, Veterans benefits).

Financial Information

Banking information, account and routing numbers, revenue, royalties, payments, invoices, and expenses related to the Network or employees.

Website/Application Interaction or Similar Network Activity

Information you provide in website contact forms or applications, or through chat functionality.

Professional or Employment-Related Information

Information from applicants and employees, including current and past employer names, positions held, qualifications, work history, and performance records.

Sensitive Information

Data revealing Social Security, driver’s license, state identification, or passport numbers; financial account details; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; and health-related information.

Biometric Information

Genetic, physiological, behavioral, and biological characteristics or activity patterns used for identification (e.g., fingerprints, faceprints, voiceprints) and health data.

Sensory Data

Audio or similar information, including recorded phone calls for quality assurance.

Health & Physical Characteristics

Medical conditions, diagnoses, care needs, and other health-related information you provide.